Terms & Conditions

Terms & Conditions

Welcome to Flame + Melt. By accessing or purchasing from our website, you agree to comply with the following terms and conditions. These terms are designed to ensure transparency, protect both parties, and provide a positive experience for our customers.

2. Ordering and Payment

· Orders can be placed through our website at Flamemelt.com.

· We accept payments via credit/debit cards, PayPal, and Shop.

· Full payment is required at the time of placing an order. In case of payment failure, your order may be delayed or canceled.

 

3. Shipping and Delivery

· Shipping is available within the United States.

· Orders will be processed within 5-7 business days and delivered within 3-7 days.

· Shipping costs are calculated at checkout. We are not responsible for delays caused by carriers.

 

Returns and Refunds

· We offer refunds and exchanges within 14 days of receiving your order if the item is unused and in its original condition with all packaging intact.

· Please contact us at customerservice@flamemelt.com for return instructions. Return shipping costs are the responsibility of the customer.

· Shipping costs are non-refundable.

· Refunds will be issued in the original payment method within 5-7 business days once the returned item is received.

· For exchanges, we only replace items if they are defective or damaged. Customers are not responsible for return shipping costs if damaged or defective upon arrival.

 

Product Disclaimer

· All our candles are handmade, and slight variations in color, scent, and appearance may occur.

· Always follow safety guidelines: never leave a candle unattended, keep it away from children and pets, and ensure it is placed on a stable, heat-resistant surface.

· We are not responsible for any damage resulting from improper use of our products.

 

Limitation of Liability

· Our liability for any damage arising from the use of our products shall not exceed the purchase price of the product.

· We are not liable for indirect, incidental, or consequential damages.

 

Privacy Policy

· We collect customer information such as name, email, and shipping address to process orders.

· Payment information is securely handled by third-party processors and is not stored by us.

· We will never share or sell your personal information to third parties.

 

Governing Law

· These terms and conditions are governed by the laws of Illinois/USA.

· Any disputes shall be resolved under the jurisdiction of Illinois/USA.