Privacy & Policy

Terms & Conditions

Welcome to Flame + Melt. By accessing or purchasing from our website, you agree to comply with the following terms and conditions. These terms are designed to ensure transparency, protect both parties, and provide a positive experience for our customers.

2. Ordering and Payment

· Orders can be placed through our website at Flamemelt.com.

Privacy Policy

Effective Date: 4/16/2025 Last Updated: 4/16/2025

At Flame + Melt, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

· Personal Information: Name, email address, shipping address, and payment details provided during checkout.

· Non-Personal Information: Browser type, IP address, and website usage data collected automatically.

· Cookies and Tracking: Our website uses cookies to enhance your browsing experience, analyze usage, and provide personalized offers. You can manage your cookie preferences through your browser settings.

 

2. How We Use Your Information

· To process and fulfill orders.

· To communicate with you about your orders, promotions, and updates.

· To analyze website usage and improve our services.

· To comply with legal requirements and prevent fraudulent activity.

 

3. Sharing Your Information

· We do not sell or rent your personal information to third parties.

· We may share your information with trusted service providers (e.g., payment processors, shipping companies) to complete transactions.

· We may disclose your information if required by law or to protect our legal rights.

 

4. Children’s Privacy

· Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it promptly.

 

5. Data Retention

· Personal information is retained only for as long as necessary to fulfill orders, provide customer support, and comply with legal obligations.

 

6. Data Breach Policy

· In the unlikely event of a data breach, we will notify affected customers within 2 days and take immediate steps to secure your information.

 

7. Your Rights

· You can request access to your personal information or ask us to delete it by contacting us at customerservice@flamemelt.com.

· You can opt out of promotional emails by clicking the "unsubscribe" link in our emails.

 

8. Changes to This Policy

· We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at                                customerservice@flamemelt.com

· We accept payments via credit/debit cards, PayPal, and Shop.

· Full payment is required at the time of placing an order. In case of payment failure, your order may be delayed or canceled.

 

3. Shipping and Delivery

· Shipping is available within the United States.

· Orders will be processed within 5-7 business days and delivered within 3-7 days.

· Shipping costs are calculated at checkout. We are not responsible for delays caused by carriers.

 

Returns and Refunds

· We offer refunds and exchanges within 14 days of receiving your order if the item is unused and in its original condition with all packaging intact.

· Please contact us at customerservice@flamemelt.com for return instructions. Return shipping costs are the responsibility of the customer.

· Shipping costs are non-refundable.

· Refunds will be issued in the original payment method within 5-7 business days once the returned item is received.

· For exchanges, we only replace items if they are defective or damaged. Customers are not responsible for return shipping costs if damaged or defective upon arrival.

 

Product Disclaimer

· All our candles are handmade, and slight variations in color, scent, and appearance may occur.

· Always follow safety guidelines: never leave a candle unattended, keep it away from children and pets, and ensure it is placed on a stable, heat-resistant surface.

· We are not responsible for any damage resulting from improper use of our products.

 

Limitation of Liability

· Our liability for any damage arising from the use of our products shall not exceed the purchase price of the product.

· We are not liable for indirect, incidental, or consequential damages.

 

Privacy Policy

· We collect customer information such as name, email, and shipping address to process orders.

· Payment information is securely handled by third-party processors and is not stored by us.

· We will never share or sell your personal information to third parties.

 

Governing Law

· These terms and conditions are governed by the laws of Illinois/USA.

· Any disputes shall be resolved under the jurisdiction of Illinois/USA.